Operational Excellence · In print
Books
The methods we teach and implement, in print.
These four books by Kevin J. Duggan, including Operational Excellence in Your Office co-authored with Tim Healey, explain how flow is designed in operations and business processes.
They give teams a shared reference before an engagement, during implementation and as they continue using the method. Explore Duggan’s approach to Operational Excellence.
Start here · For executives
Design for Operational Excellence
A Breakthrough Strategy for Business Growth
Explains the eight principles of Operational Excellence and how a visible, self-correcting flow of value can free management to work on business growth. A starting point for leaders considering what their operation could become.
For practitioners · Manufacturing flow
Creating Mixed Model Value Streams
Practical Lean Techniques for Building to Demand
Works through the design of flow in high-mix production: product families, takt capability, equipment capacity, production intervals and scheduling the mix. The second edition also addresses shared resources and changing customer demand.
For office and business process teams
Operational Excellence in Your Office
A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques
Presents nine guidelines for designing flow through office and business processes, supported by exercises and checklists. Relevant to teams working through queues, approvals and handoffs in areas such as quoting, engineering, planning and procurement.
For shared learning · A business novel
Beyond the Lean Office
A Novel on Progressing from Lean Tools to Operational Excellence
Introduces Operational Excellence in the office through a business story. An accessible way to explore why work gets stuck between processes, how flow can be designed and what changes when managers spend less time expediting it.
From the page to the operation
The books explain the principles. Duggan works alongside client teams to apply them to the flow of work and build the capability to sustain it.
- Value Stream Design — Design how work moves from customer request to delivery.
- Facility Design — Connect production flow with the space and capacity it requires.
- Duggan case studies — Explore examples of the methods in practice.
A shared reference for the work ahead
For team learning, workshops or a Learning Together session, email the titles, quantities, delivery location and required date. We can discuss a bulk-order quote and delivery timing.