Last updated: 9 September 2026
Duggan Associates designs customer delivery systems for manufacturers and complex operations. This policy explains what personal information we collect through dugganinc.com, why we collect it, what we do with it, and the rights you have over it.
If you have any question about this policy, contact us using the details at the end.
Duggan Associates is the controller of the personal information described in this policy.
Email: info@dugganinc.com
Telephone: +1 (401) 667-7299
When you submit an enquiry form on our website, we collect your name, work email address, telephone number, company, your role or responsibility, and a description of what you would like to discuss.
If you correspond with us by email or telephone, we hold that correspondence.
When you visit our website, information may be collected about your device and how you use the site. This includes your IP address, browser and device type, the pages you visit, the site or advertisement that referred you, and the date and time of your visit. Where this information is collected through cookies or similar technologies that are not strictly necessary, we ask for your consent first if you are in the United Kingdom or the European Economic Area. See Cookies and similar technologies below.
We do not sell products through this website and we do not collect payment card details. We do not ask for information about your health, race or ethnicity, religious or political beliefs, trade union membership, sex life or sexual orientation, or any other special category of data. Our services are sold to businesses; the website is not directed at children and we do not knowingly collect information about anyone under 16.
Respond to your enquiry and discuss whether our services fit your situation
You have asked us to contact you about a business problem
Legitimate interests — our interest in responding to business enquiries about our services
Keep a record of the enquiry and our correspondence
So we can pick up the conversation where it left off, and so we know how we came to be working together
Legitimate interests — managing our commercial relationships
Send you insights, case studies and other marketing, if you have asked us to
You ticked the box asking to receive these
Consent
Understand which pages and campaigns bring people to our website, and identify the organisations visiting it
To improve the site and spend our advertising budget sensibly
Consent, where this relies on non-essential cookies or similar technologies
Detect and prevent fraudulent clicks on our advertising
To protect our advertising spend from click fraud
Legitimate interests — fraud prevention
Provide and secure the website itself
To keep the site working and protect it from misuse
Legitimate interests — operating and securing our website
Comply with legal, tax and accounting obligations
Because we have to
Legal obligation
Where we rely on legitimate interests, you have the right to object to that processing at any time. If you object, we will stop unless we can show compelling legitimate grounds that override your interests, rights and freedoms, or unless we need the information to establish, exercise or defend legal claims. In practice, if you tell us you no longer wish to hear from us about an enquiry, we will stop.
To object, submit a request at dugganinc.com/privacy-request/ or email info@dugganinc.com.
We have carried out a balancing assessment for each of the purposes where we rely on legitimate interests. You can ask us for a summary of that assessment.
We only send marketing email to people who have asked to receive it.
If you opt in, you can unsubscribe at any time using the link at the bottom of every marketing email, or by emailing info@dugganinc.com. Withdrawing consent is as easy as giving it, and does not affect anything we sent before you withdrew.
Choosing not to receive marketing does not affect our response to your enquiry.
Where you are an existing client, we may occasionally contact you about work closely related to an engagement we have carried out for you. You can opt out of this at any time in the same way.
We do not sell your personal information, and we do not share it so that other organisations can market to you.
We share information with service providers who help us operate our business. Each acts on our instructions under a contract that requires them to protect your information and use it only for the purposes we specify.
HubSpot
Our customer relationship management system — where enquiries are received, stored and managed, and the source of the forms and cookie notice on info.dugganinc.com
Google (Analytics, Ads, Tag Manager)
Website analytics and advertising measurement
Advertising measurement
Dealfront (Leadfeeder)
Identifies the organisations visiting our website, from IP address, so we understand which companies our content reaches
ClickCease
Advertising click-fraud detection
Complianz
Manages your cookie preferences on dugganinc.com
WP Engine
Website hosting
We may also disclose information where we are required to do so by law, or where it is necessary to establish, exercise or defend legal claims.
Duggan Associates is based in the United States, and your information is processed there.
If you are in the United Kingdom or the European Economic Area, this means your information is transferred outside your home jurisdiction. Our principal service providers — including HubSpot and Google — participate in the EU–US Data Privacy Framework and its UK Extension, which provides a recognised safeguard for transfers of this kind. Where a provider does not participate in the Framework, we rely on Standard Contractual Clauses.
You can ask us for more detail about the safeguards that apply by emailing info@dugganinc.com.
An enquiry that does not lead to work together
24 months from our last contact with you
Records relating to an engagement
For the duration of our relationship, plus 7 years for contract and tax purposes
Enquiries that are clearly not about our services, such as recruitment or sales approaches
Deleted within 30 days
Marketing preferences
While your subscription is active, plus a record that you unsubscribed so we do not contact you again in error
If you are in the United Kingdom or the European Economic Area, you have the following rights over your personal information. We will respond to any request within one month.
To exercise any of these rights, submit a request at dugganinc.com/privacy-request/. You can also email info@dugganinc.com or write to us at the address above. We may need to verify your identity before we act, to make sure we are not disclosing your information to someone else. You will not have to pay a fee.
If you are unhappy with how we have handled your information, please tell us first so we have a chance to put it right. You also have the right to complain to a supervisory authority. In the United Kingdom this is the Information Commissioner's Office (ico.org.uk). In the European Economic Area it is the data protection authority in the country where you live or work.
Our website links to other websites, and some of our content is hosted on services operated by others. Those sites have their own privacy policies, and this policy does not apply to them.
We use service providers who maintain recognised security standards, restrict access to your information to people who need it for their work, and require individual login credentials for the systems where it is held. No method of transmission over the internet is completely secure, but we take reasonable steps to protect information from loss, misuse and unauthorised access.
We review this policy periodically and will update it when our practices change. The date at the top shows when it was last updated. Where a change materially affects how we use your information, we will take reasonable steps to tell you.
Email: info@dugganinc.com
Telephone: +1 (401) 667-7299
Welcome to the Duggan Associates website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duggan Associates' relationship with you in relation to this website.
The term 'Duggan Associates' or 'us' or 'our' or 'we' refers to the owner of the website, whose registered office is 1130 Ten Rod Road, Suite A-201, North Kingstown, RI 02852 USA. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
If you would like to request permission to use an article, to republish material from any of our publications, or to acquire other information from us, please send a permission request to info@dugganinc.com.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
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Email thealey@dugganinc.com or call +1 (401) 601-7286 and we'll respond within 2 business days.
