Services

Value Stream Design for Reliable Customer Delivery

Long lead times, growing work in process and constant expediting often arise between processes. Duggan works with your team to design how work moves from customer request to delivery, including mixed-model production and shared resources. The future-state design gives implementation a defined destination.

Greater than 30% faster lead times
Up to 50% reduction in required floor space 
98%+ on-time delivery to the customer

Value Stream Design

From mapping today to designing tomorrow

Each stage answers a different question. A useful map becomes the starting point for decisions and implementation.

Current state

How does work move today?

See the processes, queues, material and information connections that influence customer delivery.

Future-state design

How should the system operate?

Define process connections, the scheduling point and operating rules around product mix and demand.

Implementation

How will the team use the design?

Connect education, actions and ownership with the future state rather than isolated improvements.

Daily operation

What happens when flow changes?

Make the expected condition visible, recognise a deviation and follow an agreed response or escalation.

Mapping describes. Design specifies. Implementation makes it work. The value is in the operating decisions and the team’s ability to use them.

Tier-1 Defense Shipbuilder - Operating System Transformation

A large, vertically integrated naval shipbuilder needed to become a “preferred supplier” to its government customer.

Global Industrial Manufacturer - Driving Growth Through Flow

A leading industrial manufacturer, supplying the Energy and Oil & Gas markets, faced stalled growth despite years of efficiency projects.

You can be the leanest company on earth and still go broke if you aren’t focused on leveraging lean to grow your business. To grow your business means you have the capacity for innovation, acquisition and new products while consistently delivering on time to your customers.

Connect delivery commitments with the way work flows

How We Do It

Define normal flow, then the response to abnormal flow

Normal flow describes how work should move under the design’s operating conditions. Make the sequence, timing and process connections visible so employees can recognise a deviation.

Abnormal flow includes conditions such as missing parts, an equipment failure or a changed demand pattern. Define a response, an owner and when escalation is needed. The aim is to resolve problems close to the work while protecting customer delivery.

Operational excellence is the goal

The design, implementation and team education connect through the eight principles below.

Eight principles of operational excellence

  1. Design lean value streams
  2. Make lean value streams flow
  3. Make flow visual
  4. Create standard work for flow
  5. Make abnormal flow visual
  6. Create standard work for abnormal flow
  7. Have employees in the flow improve the flow
  8. Perform offense activities

Value Stream Design

Frequently asked questions

How the approach works, and what it means for your operation.

What is value stream design?

It defines how material and information will move through your operation to serve customer demand. The future-state design gives the team a destination for implementation.

How is design different from mapping?

A current-state map describes today’s operation. Design establishes how it will work in the future, including the connections between processes and the rules that support flow.

Why look at the whole value stream?

A local improvement can shift a problem downstream. An end-to-end view connects process decisions with delivery performance across the whole operation.

How does the team respond when flow is disrupted?

The design makes normal and abnormal flow visible. Standard work gives employees a defined response when conditions depart from the design.

Does Duggan help with implementation?

We combine education with hands-on work alongside your team. The aim is to build the capability to implement, operate and sustain the future-state flow.

Let’s discuss how work flows through your operation

Tell us where delivery is falling behind, lead times are growing or work is getting held up between processes. We can discuss how your products, customer demand and material and information flows shape an end-to-end value stream design.

Let's talk about your value stream design challenge.

Let's talk about
your challenge.