Design the operation. Build the capability. Make room for growth. Practical implementation.

Kevin J. Duggan is a renowned expert in transforming organizations into high-performance companies and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.

He is also the Founder of the Institute for Operational Excellence, an educational center focused on Operational Excellence. Kevin has assisted many major corporations worldwide in designing seamless customer delivery systems designed around customer delivery requirements, including General Dynamics, FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin.

A recognized expert on organizational transformations, Kevin is a frequent keynote speaker, master of ceremonies and panelist at international conferences, and he has appeared on CNN and the Fox Business Network.

For more than 15 years, Tim Healey has led Duggan’s operations and client partnerships, helping Fortune 500 companies, technology and industrial leaders, and smaller businesses pursue Operational Excellence and growth. His work spans the United States and international markets, including organizations such as Parker Hannifin, United Technologies, Bayer Healthcare and Curtiss-Wright.

As Chief Executive Officer, Tim works with client leaders to understand complex operating challenges, define the opportunity and bring together the expertise and resources needed to deliver. He connects business priorities with practical operating design, implementation and the capability clients need to sustain progress.

Tim is co-author of Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques. His experience in business-process flow, education and implementation informs his approach to building lasting client partnerships.

Bruno Daniel brings extensive hands-on experience leading operating design and delivery for companies including FMC Technologies, Chromalloy, SpaceX, Cincinnati Incorporated and General Dynamics. As an on-site engagement director, he has worked alongside client leaders and frontline teams to translate complex operating requirements into practical designs and implementation.

As Chief Operating Officer, Bruno brings that delivery experience to leading Duggan’s operations and developing its team. He has led and trained Duggan consultants, helping them connect technical design, client education and disciplined execution so capability stays with the people running the operation.

His background includes leading lean improvement across JTEKT’s North American facilities and teaching and implementing lean principles globally with The Timken Company. Bruno holds a degree in industrial engineering from Instituto Mauá de Tecnologia and an MBA from Ibmec and Fundação Getulio Vargas.

Lewis Montgomery has over 30 years of experience in implementing operational excellence. He is a renowned leadership coach, working one-on-one with senior managers to prepare them to lead in their new lean environment, and he has also worked within all functions in the automotive, industrial, electronic and aerospace sectors. He has diverse experience in many aerospace areas, including engines, structures, components, interiors and C Checks.

His expertise lies in applying lean concepts in complex OEM and MRO aerospace environments within manufacturing and as a business advisor for commercial and military suppliers. Almost 100 companies have benefited from Lewis’s guidance, including global organizations such as Sikorsky, United Airlines, GKN, Parker, FMC Technologies and Pratt & Whitney.

Eric is a seasoned Operational Excellence leader with deep expertise in Lean, Six Sigma, and large-scale business transformations. He has guided complex organizations through high-impact turnaround strategies, embedding continuous improvement systems that deliver measurable gains in quality, cost, and profitability. Known for his front-line focus, Eric excels at engaging teams at every level, defining the KPIs that matter, and executing strategies that reduce waste while driving sustainable growth.

At Duggan Associates, he brings sharp analytical instincts and hands-on experience in value stream design, ensuring clients achieve lasting operational performance improvements.

Michael Maxon has spent most of his career successfully improving international businesses. He has transformed MRO, defense, motorsports, medical products, automotive and aerospace industries. Companies he has assisted include Singapore Airlines, M1, Sikorsky, Lockheed, Siemens, Parker, Cartech, United Rentals and Spectrum Plastics by implementing advanced lean principles to improve complex customer delivery systems significantly.

Michael’s passion for coaching lean skills has led companies to improve business results, enabling them to grow profitably. Michael began his career at GKN, where he spent over 20 years working in global operational excellence roles. Michael has a Bachelor of Science in mechanical engineering and a Master’s in integrated systems engineering from North Carolina State University.