We believe we must earn our place by accomplishing results. We don’t lock you into contracts. If you don’t think we’re delivering value, don’t keep us as a partner.
At Duggan, we produce a clear, actionable path to real, lasting results using a hands-on, proven approach with math-based methodology. We take you from point A to point B quickly. You see tangible, sustainable results.
Duggan Associates provides a tailored roadmap, combining expert training with hands-on implementation to teach teams how to create self-healing flow. Employees can instantly spot and fix flow disruptions before they affect the customer, all without management intervention.
Duggan Associates’ clients don’t just see shorter lead times, improved cash flow, better quality and on-time delivery. They learn how to leverage operations for top-line growth.
That’s the operational excellence difference: when management is freed from daily operations, they can concentrate on scaling the business.
“I’ve worked with Kevin Duggan over the last 15 years, first at United Technologies and now at FMC Technologies. He’s highly competent in lean and Operational Excellence, articulate, and engaging. With his expertise and presentation style, I strongly recommend him for corporate training and keynotes.”
Operational excellence with Duggan means defining a clear destination for your business and showing you exactly how to get there with our proprietary method.
With our detailed implementation and coaching plan, we ensure you reach your destination, seamlessly integrating autonomous, self-healing flow across all value streams and office functions.
The outcome? A more autonomous, efficient operation that frees management to focus on business growth.
Our clients also gain the ability to guarantee turnaround times, ensuring they always meet customer delivery dates.
At Duggan Associates, we begin an engagement by scheduling team calls to discuss your concerns, issues and problems. These conversations help us understand the unique needs of your business and decide which type of program to create for you. In some cases, we may conduct an on-site visit to examine your operations closely.
Once we clearly understand your goals, we’ll develop a proposal with a customized training and implementation plan tailored to your needs. After you accept the proposal, we’ll schedule and facilitate the initial value stream design workshops.
From there, we guide your team through more advanced design components, such as mixed model value streams and optimizing flow through shared resources. Your training and plan will be laser-focused on the elements that matter most to your situation.
Finally, for clients who want to make the Duggan plan a long-term part of their culture, we offer licensing and train-the-trainer programs for all our materials, ensuring your team continues to push toward success independently.
When it’s time to implement, Duggan provides regular operational excellence (OpEx) updates during site visits. These updates give leadership and management a clear picture of the project’s progress, roadblocks, successes and actionable timelines. During this time, we continue to provide ongoing training to ensure the implementation stays on track and is completed within the agreed timeline.
As the workshops wrap up, we’ll present a detailed implementation plan based on the design work. We will also offer support options geared to your preferences. For example, do you need extensive guidance or a more hands-off approach with periodic coaching?
“When we’re done with an engagement, each employee will be able to see the flow of value to the customer and fix that flow before it breaks down.”
We lead a team of 20 associates in the field, covering North and South America, Asia and Europe. We also have two dedicated team members located in Europe. We speak multiple languages for added convenience and effectiveness, including English, Spanish, German, French and Portuguese.
Kevin J. Duggan is a renowned expert in transforming organizations into high-performance companies and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. He is also the Founder of the Institute for Operational Excellence, the leading educational center on operational excellence. Kevin has assisted many major corporations worldwide in designing seamless customer delivery systems that meet expectations every time, including General Dynamics, FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on organizational transformations, Kevin is a frequent keynote speaker, master of ceremonies and panelist at international conferences, and he has appeared on CNN and the Fox Business Network.
Tim Healey specializes in teaching the principles of operational excellence in the business process sector in areas such as product development, finance, HR, engineering and marketing. He is the co-author of the book Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques. He has been published in Quality Digest and the Lean Management Journal. Tim frequently speaks on lean office topics at conferences such as the IIE Annual Conference, the Mid-Atlantic Lean Conference and the Institute for Operational Excellence’s OpEx In Your Office live training workshop. Tim has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare and Curtiss-Wright. Prior to joining Duggan Associates, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.
Bruno Daniel has assisted many global organizations in operational transformations, including FMC Technologies, Chromalloy, SpaceX, Cincinnati Incorporated and General Dynamics, through advanced lean techniques and the principles of operational excellence to implement transformative programs. Previously, he was a Lean Manufacturing Leader for JTEKT North America Corporation, managing improvement projects at all the company’s North American facilities. He was also a Lean Manufacturing Specialist for The Timken Company, where he taught and implemented lean principles at facilities globally. He began his 18-plus-year career in the industry as an Engineer Trainee in Brazil, both with Alcoa and FCI Electronics. Bruno received his bachelor’s degree in industrial engineering from Centro Universitário do Instituto Mauá de Tecnologia and an MBA from Ibmec and Fundação Getulio Vargas.
Lewis Montgomery has over 30 years of experience in implementing operational excellence. He is a renowned leadership coach, working one-on-one with senior managers to prepare them to lead in their new lean environment, and he has also worked within all functions in the automotive, industrial, electronic and aerospace sectors. He has diverse experience in many aerospace areas, including engines, structures, components, interiors and C Checks. His expertise lies in applying lean concepts in complex OEM and MRO aerospace environments within manufacturing and as a business advisor for commercial and military suppliers. Almost 100 companies have benefited from Lewis’s guidance, including global organizations such as Sikorsky, United Airlines, GKN, Parker, FMC Technologies and Pratt & Whitney.
Eric is a seasoned Operational Excellence leader with deep expertise in Lean, Six Sigma, and large-scale business transformations. He has guided complex organizations through high-impact turnaround strategies, embedding continuous improvement systems that deliver measurable gains in quality, cost, and profitability. Known for his front-line focus, Eric excels at engaging teams at every level, defining the KPIs that matter, and executing strategies that reduce waste while driving sustainable growth. At Duggan Associates, he brings sharp analytical instincts and hands-on experience in value stream design, ensuring clients achieve lasting operational performance improvements.
Michael Maxon has spent most of his career successfully improving international businesses. He has transformed MRO, defense, motorsports, medical products, automotive and aerospace industries. Companies he has assisted include Singapore Airlines, M1, Sikorsky, Lockheed, Siemens, Parker, Cartech, United Rentals and Spectrum Plastics by implementing advanced lean principles to improve complex customer delivery systems significantly. Michael’s passion for coaching lean skills has led companies to improve business results, enabling them to grow profitably. Michael began his career at GKN, where he spent over 20 years working in global operational excellence roles. Michael has a Bachelor of Science in mechanical engineering and a Master’s in integrated systems engineering from North Carolina State University.
